Co dělají profesionálové z oblasti konkurenčního zpravodajství? Pilotní studie

Tao Jin, France Bouthillier


Řada lidí si nedovede představit, čím se zabývají profesionálové z oblasti konkurenčního zpravodajství (competitive intelligence, CI). K pochopení praktické náplně jejich práce byl navržen systémový průzkum. V této studii je popsána pilotní fáze projektu.

Překlad Barbora Sedláčková


Přeloženo z anglického originálu:

JIN, T.; BOUTHILLIER, F. What Do Competitive Intelligence Professionals Do? : A Pilot Study. InInformation Sharing in a Fragmented World: 35th Annual Conference of the Canadian Association for Information Science [online]. Montreal : McGill University, 10. - 12. 5. 2007 [cit. 2010-06-20]. Dostupné z WWW: <>.


Děkujeme autorům za svolení k překladu a publikování článku.

Full Text:



Zobrazit literaturu Skrýt literaturu

  1. BALDWIN, N. S. & RICE, R. E. 1997. Information-seeking behavior of securities analysts: individual and institutional influences, information sources and channels, and outcomes. Journal of the American Society for Information Science, 48: 674-693. | DOI 10.1002/(SICI)1097-4571(199708)48:8<674::AID-ASI2>3.0.CO;2-P

  2. BARTLETT, J. C. 2005. Connecting bioinformatics analysis to scientific practice: an integrated information behavior and task analysis approach. Unpublished doctoral thesis, University of Toronto.

  3. BARTLETT, J. C. & TOMS, E. G. 2005. Developing a protocol for bioinformatics analysis: an integrated information behavior and task analysis approach. Journal of the American Society for Information Science and Technology, 56: 469-482. | DOI 10.1002/asi.20136

  4. BOUTHILLIER, F. & JIN T. 2005. Competitive intelligence professionals and their interactions with CI technology: a research agenda. Journal of Competitive Intelligence and Management, 3: 41-53.

  5. BOUTHILLIER, F. & SHEARER K. 2003. Assessing competitive intelligence software: a guide to evaluating CI technology. Medford, NJ: Information Today Inc.

  6. BROOKES, B. 1980. The foundation of information science. Part 1. Philosophical aspects. Journal of Information Science, 2: 125-133. | DOI 10.1177/016555158000200302

  7. BYSTROM, K. 1999. Task complexity, information types and information sources: examination of relationships. Unpublished doctoral thesis, University of Tampere.

  8. CHOO, C. 1993. Environmental scanning: acquisition and use of information by chief executive officers in the Canadian telecommunications industry. Unpublished doctoral thesis, University of Toronto.

  9. CHOO, C. 1998. Information management for the intelligent organization: The art of scanning the environment. Medford, NJ: Information Today Inc.

  10. CHOO, C., DETLOR, B., & TURNBULL, D. 2000. Web work: information seeking and knowledge work on the World Wide Web. Dordrecht, The Netherlands: Kluwer Academic Publishers.

  11. Competitive Intelligence Foundation 2006. State of the art: competitive intelligence (a competitive intelligence foundation research report 2005 -2006, executive summary). Available:

  12. DERVIN, B. 2005. What methodology does to theory: sense-making methodology as exemplar. In K.E.Fisher, Erdelez S., & McKechnie L.(E.F.) (eds.), Theories of information behavior (pp. 25-30). Medofrd, New Jersey: Information Today, Inc.

  13. FISHER, K.E., ERDELEZ, s. & McKECHNIE, L.E.F. 2005. Theories of information behavior. Medford, N.J.: Information Today.

  14. FLEISHER C.S. & BENSOUSSAN, B. 2003. Controversies in competitive intelligence: the enduring issues. Westport, CT: Praeger.

  15. GOSHAL, S. & WESTNEY D.E. 1991. Organizing competitor analysis systems. Strategic Management Journal, 12: 17-31. | DOI 10.1002/smj.4250120103

  16. HERRING, J. 1998. What is intelligence analysis? Competitive intelligence Magazine, 1 (2): 13-16.

  17. HEUER, R. Jr. 1999. Psychology of intelligence analysis. Washington D.C.: Center for the Study of Intelligence.

  18. JIN, T. & BOUTHILLIER, F. 2006. Understanding Information Transformation Process in the Context of Competitive Intelligence. Proceedings of the 69th Annual Meeting of the American Society for Information Science and Technology (Vol.43), November 3 - 8, 2006, Austin, Texas.

  19. JONASSEN, D. H., TESSMER, M., & HANNUM, W. H. 1999. Task analysis methods for instructional design. Mahwah, New Jersey: Lawrence Erlbaum Associates, Publishers.

  20. JONASSEN, D. H., HANNUM, W. H., & TESSMER, M. 1989. Handbook of task analysis procedures. New York: Praeger.

  21. KIRWAN, B. & AINSWORTH L.K. 1992. A guide to task analysis. London: Taylor & Francis.

  22. KUHLTHAU, C. C. 1999. The role of experience in the information search process of an early career information worker: perceptions of uncertainty, complexity, construction, and sources. Journal of the American Society for Information Science, 50:399-412.

  23. KUHLTHAU, C. C. 1993. Seeking meaning: a process approach to library and information services. Norwood, NJ: Ablex Publishing.

  24. LECKIE, G. J. 2005. General model of the information seeking of professionals. In K.E.Fisher, Erdelez S., & McKechnie L. (Eds.), Theories of information behavior (pp. 158-163). Medford, NJ: Information Today, Inc.

  25. LOWENTHAL, M. M. 2006. Intelligence: from secrets to policy. 3rd ed. Washington, D.C.: CQ Press.

  26. MONTGOMERY, C. A., THOMPSON, J. R., & KATTER, R. V. 1979. Human processes in intelligence analysis: phase I overview (Research Report 1237 for US Army Research Institute for Behavioral & Social Sciences).

  27. NEUMAN, W. L. 2006. Social research methods: qualitative and quantitative approaches. 6th ed. Boston, MA: Pearson/Allyn and Bacon.

  28. PIROLLI, P. & CARD, S. K. 1999. Information foraging. Psychological Review, 106: 643-675. | DOI 10.1037/0033-295X.106.4.643

  29. PRESCOTT, J.E. 1999. The evolution of competitive intelligence: designing a process for action. Proposal Management: APMP Professional Journal, Spring: 37-52.

  30. SAVOLAINEN, R. 2000. Incorporating small parts and gap-bridging: two metaphorical approaches to information use. The New Review of Information Behavior Research, 1: 35-50.

  31. SCHARMER, C. O. 2001. Self-transcending knowledge: sensing and organizing around emerging opportunities. Knowledge Management, 5(2): 137-150. | DOI 10.1108/13673270110393185

  32. SCHULTZE, U. 1997. Information as practice: an ethnography of knowledge work. Unpublished doctoral thesis, Case Western Reserve University.

  33. STITT-GOHDES, W. L., LAMBRECHT, J. J., & REDMANN, D. 2000. The Critical-incident technique in job behavior research. Journal of Vocational Education Research, 25, Availabe:

  34. TAYLOR, R.S. 1968. Question-negotiation and information seeking in libraries. College and Research Libraries, 29: 178-194. | DOI 10.5860/crl_29_03_178

  35. TODD, R. J. 2005. Information intents. In K. Fisher, S. Erdelez, & L. McKechnie L. (Eds.), Theories of information behavior (pp. 198-203). Medford, NJ: Information Today, Inc.

  36. U.S. Congress. 2003. Glossary of terms and key names, Joint inquiry into intelligence community activities before and after the terrorist attacks on September 11, 2001. Available:

  37. WALLE, A. F. III. 2001. Qualitative research in intelligence and marketing: The new strategic convergence. Westport, Connecticut: Quorum Books.

  38. WILSON, T. D. 1997. Information behaviour: An interdisciplinary perspective. Information Processing & Management, 33: 551-572. | DOI 10.1016/S0306-4573(97)00028-9

  39. WILSON, T. D. 2000. Human information behavior. Informing Science, 3: 49-55.