Reconfiguring the service system for resilience: lessons learned in the higher education context

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Authors

WALLETZKÝ Leonard CARRUBBO Luca BADR Nabil Georges DRAGOICEA Monica TOLI Angeliki Maria BADAWI Salem

Year of publication 2024
Type Article in Periodical
Magazine / Source JOURNAL OF BUSINESS & INDUSTRIAL MARKETING
MU Faculty or unit

Faculty of Informatics

Citation
Doi http://dx.doi.org/10.1108/JBIM-09-2022-0426
Keywords Education service system; System thinking; Change in; of context; Reconfiguration; Resilience
Description This paper describes a framework to evaluate how the context of the tertiary education service has been disrupted and the influence on the adherence of the students to the educational process, via primary quantitative data collection. This paper tackles the problem of distinguishing the change in context and context change and the possibility of system reconfiguration.
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